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FAIR USAGE POLICY - JetCloud

JETCLOUD FAIR USAGE POLICY

How much disk space and bandwidth is included with my plan?

We do not set limits on the amount of disk space or data transfer (bandwidth) provided with our shared hosting plans. We believe our clients should have all the resources necessary to build a great online presence and 99.95% of customers will have more than enough disk space and bandwidth to meet their needs.

That said, we do require all customers to be fully compliant with our Terms of Service and utilize disk space and bandwidth in a manner consistent with the normal operation of a personal or small business website. While it is rare, we may need to put constraints on accounts that are using resources that impact other customers on the same server.

Typically, customers only run into issues if they use their accounts for storage or file sharing, which is not what our services are intended to support. In accordance with our Terms of Services the disk space and bandwidth you use must be integrated into the normal operation of your website.

For Example, customers who are affecting other clients or are using 25% or more of system resources for longer then 90 seconds would be in violation. Please see our TOS or contact us for complete details and restrictions.

How do you determine “normal” operation?

We regularly run customer bandwidth and disk space utilization data through a series of statistical analyses and use the results of these studies to define “normal”. Although the actual results of these analyses vary from month to month, one thing remains constant: 99.95% of our customers fall into “normal” range. Typically, customers who fall outside the normal range are using their accounts for file storage and sharing rather than website hosting. If you are unsure about whether your website will fall into the normal range, feel free to contact our team. We are always happy to talk with you about your specific needs before you purchase your hosting plan.

What happens if I exceed “normal” usage?

If we have concerns about your account’s bandwidth or disk space utilization, you will receive an email asking you to reduce usage. Generally, we provide customers with a minimum of 48 hours to make adjustments before taking the account offline.

Typically, customers only experience issues if they use their accounts for storage (for example large multimedia files) or file sharing as our hosting services are not intended to support these activities. In accordance with our Terms of Services the disk space and bandwidth used must be integrated into the normal operation of your website.

It is very rare for a customer who is managing a personal or small business website to exceed normal usage. Options are available for high bandwidth and large storage requirements. Our VPS and Dedicated server offerings handle most extreme needs with ease.

 

What happens if I exceed usage?

If we have concerns about your account’s bandwidth or disk space utilization, you will receive an email asking you to reduce usage with immediate effect.

Again, it is very rare for a customer who is managing a personal or small business website to exceed our usage policies.