JetCloud offers a 99.999% uptime guarantee, but you should expect no network-related downtime, as our network infrastructure is set up completely redundantly (multi-homed, multiple providers, multiple physical paths) and allows for little to no issues from localized upstream outages. For more information, please check our Service Level Agreement.
For colocation customers, JetCloud offers 24x7x365 access to authorized staff for your equipment. This access includes employee badges along with a biometric hand scan that is used for two-stage access to allow entrance through our mantraps.
We currently support 10mbps, 100mbps, 1gbps (copper and fiber) and 10gbps fiber. JetCloud customers are able to utilize JetCloud bandwidth, or simply supply their own circuits. We are carrier neutral and most can either be routed directly to our facilities or come in via a local loop from one of the main carriers available.
Yes, you can ship your equipment to us, and we will rack and stack your equipment. Remember, you have one hour of free service time available to help get you up and running.
Most customers implement their own firewall architecture; however, for those that need assistance, JetCloud offers dedicated firewall solutions, which generally are customized to meet customers’ requirements. For more information, please call for details.
Yes, JetCloud provides data center space for 1/3 cabinet, 1/2 cabinet, full cabinet and even customized cage space configurations.
JetCloud offers 24x7x365 remote hands for services similar to reboots, Level 1 diagnostic problems, hard drive replacements, etc. Each colocation customer receives a minimum of one hour free remote hands services. If needs exceed the free period, then remote hands are still available at $150 per hour billed in 15 minute increments.
During regular business hours of 8am-6pm, JetCloud maintains a staff of systems administrators familiar with several databases like MSSQL, MySQL, as well as many flavors of Unix/Linux and Windows environments. Systems Administration time can be purchased at the rate of $150 per hour. For any questions, simply call us to describe your needs.
Yes, all colocation hosting customers get secured access to the JetCloud online portal, which provides real-time graphs of your bandwidth utilization as well as an access tracking log that includes the last 30 days of history for data center access.
Yes, we will provide managed services on your equipment located in JetCloud colocation facilities. Managed services are a customized solution to meet your requirements. For more information, please call for details.